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PR 10115041 – Road Accident Fund
Administrative and support activities
Tender Type: Request for Quotation
Published By: Road Accident Fund
Description: The road accident fund (raf) wishes to appoint a suitable service provider to provide an anonymous, accessible and secure fraud & ethics hotline. a safe reporting facility for the road accident fund for a period of three (3) years
Advertised: 24 Apr 2026 • Closes: 08 May 2026
Province: Gauteng
Service or Delivery Location: RAF Head Office 420 Witch-Hazel Avenue Eco Glades 2 Centurion, 0046 - Highveld, Centurion - Pretoria - 0046
📞 Contact Information
Contact Person: Duduetsang Sono
Email: duduetsang@raf.co.za
Telephone: 012-429-5605
Fax: N/A
📍 Briefing & Conditions
Briefing Session: No
Briefing Compulsory: No
Briefing Venue: N/A
Briefing Date: Not specified
Special Conditions: 1. The service provider must provide three (3) CVs of the staff members to be allocated to the call centre. The experience per allocated staff member to the RAF must be a minimum of three (3) years in rendering technical expertise on: • Hotline services • Ability and knowledge to handle and address calls • Records keeping and management 2. The service provider must provide a minimum of two (2) reference letters showing experience in administration and management of hotline services. The reference letters must reflect the information below: Reference letters signed before April 2021 will not be accepted 3. The project proposal must cover the following aspects: o Project approach (general tasks) o Tools
📂 Support Documents
- RFQ Document PR 10115041 Ethics Hotline (003).docx
- Annexure A - Security Measures.pdf
- SBD 6.1 IN TERMS OF PPR2022.docx
- SCM-Bid Documents SBD 4_.doc
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Record Created: 2026-04-24 17:00